I lost my product manual, where can I get another one?
Our product pages should have a manual available for download in the "More Information" section. You can also send us an email at firstname.lastname@example.org. Let us know which gate model you have and we can email you another manual.
My gate opener can open but doesn't close
Make sure nothing is blocking the photosensor. The photosensor is a safety device that detects objects to prevent accidents when the gate is closing.
If nothing is blocking the photosensor, try to press and hold the button on the remote. If the gate can close if you hold it, that means the photosensor was not installed correctly. To fix this: 1. Open the gate. 2. Open the gate opener to find the circuit board. 3. Press "reset" on the circuit board. 4. Press the orange button on the photosensor to turn on the infrared beam. 5. Make sure the infrared beam hits inside the circle on the reflector hood. 6. Press the orange button on the photosensor to close the beam. Done, your gate should now close correctly. Click here for a more detailed video on how to install the photosensor.
My gate opener suddenly stopped working. What should I do?
Try checking the batteries on the remote, if a red light does not flash when you press the button, it means the battery needs to be replaced.
If it is not a battery problem, try opening the hood of the gate opener and look inside to see if insects or other animals are stuck inside.
If there are no pests inside the gate opener, try adjusting the sensitivity of your gate opener. Sometimes heavy wind or something else hitting the gate/gate opener can cause issues. Increasing or decreasing sensitivity can fix the problem.
How to adjust the sensitivity
Open your gate opener by unscrewing the 2 bolts on the side to gain access to the circuit board. On the circuit board, look for four blue knobs. Turn the 3rd blue knob from the right clockwise to increase sensitivity.
Note: If you have a DC model, the circuit board may look slightly different from the picture above. If that's the case, it's the same thing. Just turn the third blue knob to the right clockwise.